An In-Depth Look at NLP Adoption in Banking - with Sudhanshu Sawlani of ING

07.14.2021 - By The AI in Business Podcast

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This week’s guest is Sudhanshu Sawlani, Head of Robotics and Intelligent Automation for ING Wholesale Banking, a large financial services organization with over 70,000 employees worldwide. Sudhanshu is introduced to us by Expert AI, who is this episode’s sponsor. Today, he speaks about a particular NLP use-case that he has implemented across different portions of the business. Sudhanshu also shares details about the process of creating this use-case, like the factors that led to the decision for an AI solution and some of the challenges that arose along the way. To learn more about Emerj’s Creative Services and how to reach the Emerj global audience, visit

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