08.20.2020 - By Jennifer Jade Alvarez
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Dialogue
Consultations: Add-ons and higher average tickets
Listen
Recommend: Plant the seed
What is the result: Solution focused
Retail: Referrals and loyalty
Introduction
Show and tell…but not too much
What is important to them? Smell, connivence, cost, quality, results
Rebooking; Predictable income
Remember the event
Give two options
Talk like your guest
Repeat their concerns
Repeat their goals
Repeat their plans
The Plan
Consistant
Every guest : Consultation-closing
Test what works
Find your flow
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