Everyone needs the insights in this episode to better navigate difficult conversations. FranklinCovey senior consultant and subject matter expert, Barbara Cogburn, joins us for a discussion on the importance of balancing courage and consideration, sharing clear intent, and the power of pausing, observing, and asking questions during difficult conversations. She highlights the value of visualization and preparation to respond effectively to emotional reactions and encourages listeners to stop avoiding difficult conversations and start engaging in them with the right tools and mindset.
Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.

Barbara Cogburn: Navigating Difficult Conversations

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New York Times and Wall Street Journal bestselling author Kim Scott returns to On Leadership for a third time to discuss Radical Respect: How to Work Together Better, which focuses on creating a workplace culture that optimizes collaboration and honors individuality. Kim shares insights on how leaders can demonstrate institutional courage, disrupt bias, define boundaries for prejudice, and create consequences for bullying.
Manage Your Biases to Better Manage Your Team: Understanding bias helps leaders notice and adjust for it, cultivate meaningful connections, and choose courage to make real change and unleash their own and others' potential.

Kim Scott: How to Work Together Better

Be more prepared for the difficult conversations in your life, thanks to the invaluable insights offered up by Sheila Heen in this episode of On Leadership. The New York Times bestselling author and Harvard Law School professor joins us to discuss how you can more effectively navigate challenging conversations. Sheila emphasizes the need for leaders to be curious, understand their own intentions and the impact of their words, and separate feelings from facts, especially in a virtual or hybrid work environment.
Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.

Sheila Heen: Do the Prep Work

Make smarter choices when deciding how to price your product or service by arming yourself with an understanding of the psychology that contributes to consumer behavior. Behavioral economist, author, and Brainy Business Podcast host Melina Palmer joins On Leadership to share how to build consumer curiosity, present information in a clear and concise manner, and get out of your own way when making tough decisions about pricing in your business.
Execute Your Strategic Goals and Create Breakthrough Results: Rather than just a theory, The 4 Disciplines of Execution is a proven set of principles designed to help leaders consistently achieve breakthrough results. This shareable guide gives an overview of each discipline to help you get started on achieving your goals by executing on your priorities.

Melina Palmer: The Truth About Pricing

First people, then business, then finances. That’s the ideal priority order of decision-making according to the former CEO of Best Buy, Hubert Joly. Hubert joins On Leadership to share the lessons he learned from the transformation he led at Best Buy, discussing the importance of creating a positive and inclusive work environment, empowering employees, and fostering a growth mindset. His insights are drawn from his framework, or what he calls the six ingredients of human magic, as outlined in his bestselling book The Heart of Business: Leadership Principles for the Next Era of Capitalism.
How to Build Trust and Unleash the Potential of Your Direct Reports: Everyone has greatness inside of them. Are your leaders doing enough to unlock it? An exceptional leader's job is to unleash the potential in each of their direct reports.

Hubert Joly: The Heart of Businses

Try new things. Make the ask. Aim for rejection - it makes you stronger. These are among the brave and courageous concepts New York Times bestselling author and the founder and CEO of AppSumo, Noah Kagan, says are the keys to success. Noah joins On Leadership to discuss the importance of building your “ask muscle” and overcoming fear of rejection. He says to step outside your comfort zone, try a variety of things to learn from your experiments, and take action today to discover your true potential.
Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.

Barbara Cogburn: Navigating Difficult Conversations

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