In the latest episode of Tell Me Why, we spent time on the ramp at CLT with Jeannie Driscoll, Managing Director of Customer Operations. With a Boeing 767 loading in the background, Jeannie discusses how her team is coming together to ensure the more than 50,000 bags they handle on a daily basis arrive with their owners at their destinations.

S2:E17 – “Creating a consistent experience connecting through CLT” — Jeannie Driscoll

Have you ever wondered why we do the things we do? Wonder no more! Welcome to the "Tell Me Why" podcast, a series that talks about the "why" behind the decisions we make or the approach we take at the company.

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In the Season 7 premiere of Tell Me Why, David Seymour, Chief Operating Officer, joins Ron DeFeo, Chief Communications and Marketing Officer, to preview American’s summer operation and share some of the preparations we’ve made to ensure the airline runs smoothly for our customers during this critical time of year. Learn more about our preparation for the summer travel season on our Newsroom.

S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour

In the season 6 finale of Tell Me Why, Vasu Raja, Chief Commercial Officer, talks about how we think about our business and our customers – from the best global network to the award-winning AAdvantage program to connecting directly with our customer.

S6:E11 — ‘When you are an innovator, you are focused on your customers, not your competitors’ — Vasu Raja

S6:E10 — Tell Me Why: ‘The team is what’s going to make this work.’ — Anne Moroni by American Airlines

S6:E10 — ‘The team is what’s going to make this work.’ — Anne Moroni

In the latest episode of Tell Me Why, Meghan Montana, Senior Vice President and Treasurer, talks about the recent run-up in fuel prices, the proactive decisions we’re making to protect American from the rise in costs and how team members around the system can help conserve fuel.

S6:E9 — ‘Fuel is a commodity and it’s all about the supply and demand dynamics’ —Meghan Montana

In the latest episode of Tell Me Why, Jill Blickstein, VP and Chief Sustainability Officer talks about sustainability and why it’s so important for our airline. We’re on a path to net-zero emissions by 2050, and there is a lot to be excited about, including a recent study American participated in with Google Research and Breakthrough Energy on avoiding contrails in flight.

S2:E17 – “Creating a consistent experience connecting through CLT” — Jeannie Driscoll

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