02.16.2024 - By High Performance
Inspired by the ITV show Mr Bates vs the Post Office, Damian reflects on the correct way to handle a crisis.
Detailing a study by Kim and Lee on the Johnson & Johnson Tylenol crisis, Damian explores the lessons we can learn from their response to disaster and how we can utilise them in our everyday lives.
These approaches include: * Swift and decisive action * Communicating transparently * Cooperating with others * Reapplying learnings * Emphasising the rebuilding of trust * Learning from the experience
This episode offers a new insight into how we can respond to crisis in a more effective way.
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