Elevating Customer Experience Through People at the OKC Thunder

Hosts: Steve Boese

Guest: Will Syring, Vice President of Corporate Partnerships

This week we visited the Paycom Center to meet with Will Syring of the OKC Thunder. We talked about the importance of creating a memorable customer experience and some ways they do this.

-  Paycom, the OKC Thunder, and the importance of community partnerships

- Creating the vision for the best NBA fan experience 

- Training employees with purpose and direction

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Elevating Customer Experience Through People at the OKC Thunder

At Work in America, the longest running and top downloaded HR podcast, focuses on human resources, management, leadership, and workforce technology. The show is hosted by Steve Boese, the Co-Chair of the HR Technology Conference and Trish McFarlane, CEO of H3 HR Advisors.

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Creating a Dynamic Workforce: Innovating Employment, Growth, and Transitions

Host: Mervyn Dinnen

Guest: Abigail Britnell, European Account Manager at Top Employers Institute

In this episode Mervyn Dinnen talks to Abigail Britnell from global certification consultancy Top Employers Institute about their latest research on how to create, develop and retain a dynamic workforce.

During the conversation they cover:
Different and creative ways that organisations are employing people and accessing skills and knowledgeThe key role the contingent workforce playsSupporting all workers in their career and skill developmentFacilitating self-directed learningLeveraging HR Technology to empower employee choiceImportance of successful onboarding and offboarding for all workers irrespective of employment relationship
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Creating a Dynamic Workforce: Innovating Employment, Growth, and Transitions

Unlocking Connection: The Power of Thoughtful Questions in the Workplace

Hosts: Steve Boese & Trish Steed

Guest: Topaz Adizes, Founder of The Skin Deep

Today, we met with Topaz Adizes from The Skin Deep to discuss the significance of asking thoughtful questions to build better workplace relationships. They emphasized the importance of creating a safe space for HR conversations and encouraged vulnerability to foster deeper connections among team members. 

- The power of questions to create meaningful connections

- Using digital and physical spaces to facilitate collaboration and connection in work environments

- Using questions to foster team success in workplace settings

- Hopes and dreams for the future of a small business

- Q&A with Trish and Steve as they play "The {   } And"

Thank you for joining the show today!  Remember to subscribe wherever you get your podcasts! 

This episode of At Work in America is sponsored by Paychex, one of the leading providers of HR, payroll, retirement, and insurance solutions for businesses of all sizes. We’ve worked together with Paychex and 9 of our HR insider friends to assemble a comprehensive guide to HR tech in 2024.  With so many new technologies hitting the market and what’s quickly becoming an AI- obsessed work culture, it can be hard to find a starting point. This toolkit is the first step in cutting through all that noise. Grab your free copy today at paychex.com/awia.

Unlocking Connection: The Power of Thoughtful Questions in the Workplace

Unpacking the Insights: A Deep Dive into Qualtrics X4 

Hosts: Jack McFarlane & Nick Schlemmer

This week on The Play by Play podcast, Jack McFarlane and Nick Schlemmer talk about key insights from Qualtrics X4: The Experience Management Summit in Salt Lake City, UT.

- AI, customer satisfaction, and feedback in the organization

- AI's role in improving customer experience

- Data-driven decision making

- Post-pandemic trends in travel and experience spending

- Simplifying complex issues for your customers

Thank you for joining the show today! Remember to subscribe wherever you get your podcasts!

Unpacking the Insights: A Deep Dive into Qualtrics X4

European Talent Trends Every HR Leader Should Know

Host: Mervyn Dinnen

Guest: Rhea Moss & Eric Gelle, iCIMS

 In this episode Mervyn Dinnen talks to Rhea Moss and Eric Gelle from Talent Acquisition technology providers, iCIMS, about their latest workforce insights research focused on the European talent market.

During the conversation they analyse key findings:
More women are applying for roles in Europe than other regions, although the majority of overall applications are still made by menIncrease in women being offered six-figure salary roles, and why they are still less likely to apply for themWhy women spend longer researching career sites Increasing length of time to hire as more interviews and virtual calls are added to the processThe role of technology in improving the Candidate ExperienceImpact of layoffs in the Talent Acquisition sector
iCIMS Workforce Report here

Thanks for listening! Remember to subscribe to all of the HR Happy Hour Media Network shows on your favorite podcast app!

European Talent Trends Every HR Leader Should Know

Using AI and Skills Technology to Empower Business Leaders

Host: Steve Boese

Guest: Yvette Cameron, Senior Vice President, Global Product Strategy, Oracle Cloud HCM

Today, we have Yvette Cameron on the show to discuss the current state of AI in HR, emphasizing the need for bold adoption and rapid integration into enterprise software.

- AI adoption in HR, governance concerns, and innovation

- Importance of dynamic skills capabilities for business leaders

- Investing in AI-powered tools for defining strategic roles and skills

- Arming business leaders with tools and guidance to manage agility in an organization

To learn more about Oracle Cloud HCM, please visit: oracle.com/human-capital-management

See the Oracle Grow for Business Leaders press release here

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Elevating Customer Experience Through People at the OKC Thunder

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