How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision.

You’ll learn:

Chick-fil-A’s simple ingredients for great customer service

The secret sauce for creating consistent customer service

A simple tool to protect your company culture

How to transfer your culture to new hires

Sign up for The EntreLeadership Podcast Takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to each week’s episode: https://bit.ly/podcast-takeaways

Support our sponsors:

BELAY: https://bit.ly/33SwBlO

Hite Digital: https://bit.ly/HiteDigital

NetSuite: https://bit.ly/NetSuiteEntre

Exodus 90: https://bit.ly/Exodus90Entre

Kyro Digital: https://bit.ly/KyroDigital

Links mentioned in the episode:

The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast

Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi

Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt

Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi

Learn more about EntreLeadership Events:

EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit

EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries

Learn more about EntreLeadership Coaching:

Elite: https://bit.ly/EntreLeadershipElite

Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups

Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching

Workshops: https://bit.ly/EntreLeadershipWorkshops

Weekly Report Tool: https://bit.ly/WeeklyReportTool

Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq