Marsha Acker reveals how to break free from the cycle of miscommunication and misunderstandings. 




— YOU’LL LEARN — 

1) The root of misunderstandings and miscommunications 

2) The four actions of every conversation 

3) The more effective way to disagree with someone 




Subscribe or visit AwesomeAtYourJob.com/ep949 for clickable versions of the links below. 




— ABOUT MARSHA — 

Marsha Acker, CPCC, PCC, CPF, is the host of the Defining Moments of Leadership podcast, the founder and CEO of TeamCatapult, and the author of two groundbreaking and thought-provoking books:  The Art and Science of Facilitation and Build Your Model for Leading Change (a workbook). Marsha has an international presence and reputation as a facilitator of meaningful conversations, a host of dialogue, and a passionate agilest. She coaches leadership teams to grow their collective leadership and to build the capability of achieving true, sustainable behavior change through dialogue. 

• Book: "Build Your Model for Leading Change: A Guided Workbook to Catalyze Clarity and Confidence in Leading Yourself and Others" 

• Book site: BuildYourModel.com 

• LinkedIn: Marsha Acker 

• Website: TeamCatapult.com 




— RESOURCES MENTIONED IN THE SHOW — 

• Study: “Essential Conflict In The Workplace Statistics In 2024” from ZipDo 

• Theory: 4 Player Model 

• Book: "Dialogue: The Art Of Thinking Together" by William Isaacs 

• Past episode: 159: Increasing Confidence by Increasing Self-Awareness with Dr. Tasha Eurich 

• Past episode: 366: Mastering Conversations through Compassionate Curiosity with Kwame Christian 

• Past episode: 707: Amy Edmondson on How to Build Thriving Teams with Psychological Safety 

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949: How to End Miscommunications, Unclarity, and Endlessly Repeating the Same Conversation with Marsha Acker

Get more fun, wins, meaning, and money from your job! With 25,000,000 downloads and mentions in The New York Times, Forbes, and Linkedin Learning. This show helps grow your skills and impact at any job that requires thinking and collaborating.  Each week, Pete interviews thought-leaders and results-getters to discover specific, actionable insights that boost work performance. Their stories and advice sharpen the universal skills to flourish at work. Boost your time/energy management, leadership, confidence, career opportunities, and fulfillment—while still getting home earlier. Try starting with episode 0: START HERE and listener favorite episodes we put at the beginning numbered: A, B, C, D, E, and F. (Subscribe and/or sort Old to New to find these starter episodes.) Welcome!

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Dr. Marc Schoen discusses the critical role discomfort plays in our lives—and offers powerful techniques for getting better at managing it. 




— YOU’LL LEARN — 

1) Why we need more—not less—discomfort 

2) Everyday techniques to build your discomfort tolerance 

3) The 45-second trick that helps you handle stress better 




Subscribe or visit AwesomeAtYourJob.com/ep957 for clickable versions of the links below. 




— ABOUT MARC — 

Dr. Marc Schoen is an Assistant Clinical Professor at UCLA’s Geffen School of Medicine where he specializes in Boosting Performance and Decision Making Under Pressure and Mind-Body Medicine. He works extensively with elite athletes, professional and college, as well as, executives and UCLA medical students in strengthening their ability to thrive under pressure, and in competitive and uncomfortable conditions. His method of Discomfort Training and Pilates for the Brain builds hardiness and resilience, by rewiring the fear region of the brain which is responsible for Performance Under Pressure.

• Book: "Your Survival Instinct Is Killing You: Retrain Your Brain to Conquer Fear and Build Resilience" 

• Tool: Boosting Job Performance hypnosis audio download 

• Technique: The Schoen Breath Technique 




— RESOURCES MENTIONED IN THE SHOW — 

• Book: "The Comfort Crisis: Embrace Discomfort To Reclaim Your Wild, Happy, Healthy Self" by Michael Easter 

• Book: "The Untethered Soul: The Journey Beyond Yourself" by Michael A. Singer 

• App: Breathwork 

• Spiegel Eye Roll test demonstration video and grading chart

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957: How to Push Past Discomfort and Expand Your Comfort Zone with Dr. Marc Schoen

Dave Kerpen shows how to get over delegation hangups to tackle your top life priorities and prevent burnout. 




— YOU’LL LEARN — 

1) How to get over yourself and finally begin delegating 

2) How to become a master delegator in 5 steps 

3) A simple rule to prevent embarrassment when delegating and automating 




Subscribe or visit AwesomeAtYourJob.com/ep956 for clickable versions of the links below. 




— ABOUT DAVE — 

Dave Kerpen is a serial entrepreneur, New York Times bestselling author, and global keynote speaker. He is the co-founder and co-CEO of Apprentice, a platform connecting entrepreneurs with top college students, and is the author of several bestselling books, including The Art of People, Likeable Social Media, and Likeable Business.

He is a popular contributor to Inc.com and a LinkedIn Influencer, and has been featured in many media outlets, including the New York Times, the TODAY show, CBS Early Show, BBC, Financial Times, and more. Additionally, Kerpen is the executive chairman of The Nursing Beat and the cofounder and CEO of Remembering Live. He was previously the founder and chairman of Likeable Local, and was the cofounder and CEO of Likeable Media, which was sold to 10Pearls in April 2021.  

• Book: Get Over Yourself: How to Lead and Delegate Effectively for More Time, More Freedom, and More Success by Dave Kerpen

• Free coaching: ScheduleDave.com

• Website: ChooseApprentice.com




— RESOURCES MENTIONED IN THE SHOW — 

• Book: Give and Take: Why Helping Others Drives Our Success by Adam Grant

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

956: How to Delegate Anything with Dave Kerpen

Former hostage negotiator Scott Walker shares powerful principles for masterful dialogue when the stakes are high. 




— YOU’LL LEARN — 

1) The number one skill of master negotiators 

2) Two tricks to help prepare you for any conversation 

3) How MORE PIES help build rapport 




Subscribe or visit AwesomeAtYourJob.com/ep955 for clickable versions of the links below. 




— ABOUT SCOTT — 

Scott Walker is one of the world's most experienced kidnap-for-ransom negotiators. He has helped resolve more than three hundred cases and other crises, such as piracy and cyber-extortion attacks. He spent sixteen years as a Scotland Yard detective engaged in covert, counterterrorist, and kidnapping operations. He left the police in 2015 to support organizations, government departments, and private individuals in securing the release of hostages. He now delivers negotiation workshops to organizations all over the world and is sought after as a keynote speaker. His first book, Order Out of Chaos, is out now and is a Sunday Times bestseller.  

• Book: "Order Out of Chaos: A Kidnap Negotiator's Guide to Influence and Persuasion" 

• Website: ScottWalkerBooks.co.uk 




— RESOURCES MENTIONED IN THE SHOW — 

• Book: "I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships" by Michael Sorensen 

• Book: "Never Split the Difference: Negotiating As If Your Life Depended On It" by Chriss Voss and Tahl Raz 

• Book: "Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)" by Marshall Rosenberg and Deepak Chopra 

• Past episode: 311: Communication Secrets from FBI Kidnapping Negotiator Chris Voss 

• Past episode: 693: Building Better Relationships through Validation with Michael Sorensen 

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955: Mastering Emotion and Conversation Like a Top Hostage Negotiator with Scott Walker

Dr. Sam Rader discusses a fresh approach to identify and cure the unconscious patterns that keep us from living fully. 




— YOU’LL LEARN — 

1) The surprising origins of many work dysfunctions 

2) The 12 coping styles and their antidotes 

3) How to build your patience for annoying co-workers 




Subscribe or visit AwesomeAtYourJob.com/ep954 for clickable versions of the links below. 




— ABOUT SAM — 

Dr. Sam Rader is a former psychologist who took what she learned about childhood development, personality, and growth and turned it into a new quantum healing  modality called Source Code.

She is the author of SOURCE CODE, a forthcoming book about the 12 Coping Styles we adopt in childhood, which helped us then and hurt us now, and how we can heal. Dr. Sam believes that our early childhood experience writes a source code within us, which determines the rest of the way that our story unfolds. She helps people rewrite their code for a healthier, more beautiful life. 

• Instagram: @drsamrader 

• Website: DrSamRader.com 

• Quiz: https://learn.drsamrader.com/free-coping-styles-quiz-og 




— RESOURCES MENTIONED IN THE SHOW — 

• Book: "Can't Hurt Me: Master Your Mind and Defy the Odds" by David Goggins 

• Book: "The Gift" by Hafiz, translated by Daniel Ladinsky 

• Previous episode: 767: How to Build Tremendous Mental Strength with Amy Morin

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954: Rewriting Your Source Code: How to Identify and Cure the 12 Patterns Holding You Back with Dr. Sam Rader

Todd Davis shows how to fix strained relationships and shift conversations from difficult to productive. 




— YOU’LL LEARN — 

1) How to reduce the discomfort in difficult conversations 

2) The three steps to turn tension into progress 

3) How to recover from worst-case scenarios 




Subscribe or visit AwesomeAtYourJob.com/ep953 for clickable versions of the links below. 




— ABOUT TODD — 

Todd Davis is a senior consultant and thought leader at FranklinCovey, and has over 35 years of experience in human resources, talent development and executive recruiting. Todd has been with FranklinCovey for 28+ years and until recently, spent 18 of those years as Chief People Officer and Executive Vice President where he was responsible for the global talent development in over 40 offices reaching 160 countries. Additionally, he authored and co-authored best-selling books including Get Better: 15 Proven Practices to Build Effective Relationships at Work and Everyone Deserves A Great Manager. 

• Book: Get Better: 15 Proven Practices to Build Effective Relationships at Work 

• Course: Navigating Difficult Conversations: Turn Tension Into Progress 

• Website: FranklinCovey.com 




— RESOURCES MENTIONED IN THE SHOW — 

• Book: Linchpin: Are You Indispensable? by Seth Godin 

• Book: The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen Covey

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

949: How to End Miscommunications, Unclarity, and Endlessly Repeating the Same Conversation with Marsha Acker

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