Navigating the tech ecosystem - Hotel Tech Unwrapped Ep #2

Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #2 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.

In this episode, the hosts discuss the evolution of hospitality technology and the importance of cloud-based systems and APIs. They explore integration examples and the role of AI in the industry. They also provide insights on driving direct bookings and offer key takeaways for decision makers in the hospitality sector.

Takeaways

Work with partners who deliver cloud-based platforms and have an open API.

Find partners who are advancing on the AI journey to gain a competitive advantage.

Focus on driving direct bookings by capturing first-party data and offering personalized experiences.

00:00 - Introduction

03:25 - The Evolution of Hospitality Technology

04:52 - The Importance of Cloud-Based Systems

07:26 - Understanding APIs

08:44 - Integration Examples

17:59 - The Role of AI in Hospitality Technology

22:15 - Driving Direct Bookings

27:35 - Key Takeaways

29:31 - Closing Remarks

Resources:

Hospitality Technology Ecosystem by Ira Vouk: https://www.hospitalitynet.org/opinion/4118850.html

Hospitalitynet Tech Opinion pieces by Max Starkov: https://www.hospitalitynet.org/author/148001045/starkov.html

Hotel Tech Report: 75+ Hospitality Statistics You Should Know (2024) - https://hoteltechreport.com/news/hospitality-statistics

Europe’s Independent Hotels Lag U.S. Brands on Google Hotels: New Skift Research: https://skift.com/2023/11/15/europes-independent-hotels-lag-u-s-brands-on-google-hotels-new-skift-research/