Understanding the language of water treatment is essential to passing your license exam.  Listen as the brothers discuss some tips for mastering the key words and concepts needed to ace your test.


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How to Prepare to Pass

6 of 8 - Learn the Lingo

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A productive and cohesive team makes better decisions, leverages the skills and ideas of all team members, avoids wasting time and energy on politics and destructive conflict, and is more fun to be on.  Listen as the Water Brothers discuss the 5 Dysfunctions of a Team and give some tips on how to overcome them with the 5 Behaviors of a Cohesive Team.

5 Behaviors of a Cohesive Team

Conflict arises when individuals and teams have different wants, needs, or expectations.  Water and Wastewater Utilities are filled with people who have different wants, needs, and expectations. Naturally, conflict will arise.  The question is, will the conflict become an asset or a liability.  Unresolved conflict is detrimental to an organization.  Listen as the Water Brothers present a simple process for resolving conflict.

Resolving Conflict

Water sector utilities are experiencing change at a rapid rate these days.  Effective utility managers are equipped to lead their teams through change and transition.  Listen as the Water Brothers discuss the importance of helping your team navigate the different phases of transition that take place during any change event.

Managing Change and Transition

The Water Brothers talk to The H2du0, Stephanie Zavala and Ariane Shipley from Rogue Water about communication and the water utility.  They discuss building bridges between the water industry and the people they serve and the importance of communication as a fundamental building block for building those bridges.

Water Utility Communication and Public Relations

Listen to the Water Brothers discuss the simplicity and power of a performance management program.  You'll get tips on how to improve the morale and performance of your team using a few basic tools.

6 of 8 - Learn the Lingo

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