Podcast - Emma Rowley-Conwy - Development of existing staff

Our Additional Roles podcast series continues and this week we focus on Streatham PCN’s innovative approach to the introduction of Care Coordinators into their network. Streatham PCN Clinical Director Emma Rowley-Conwy joins Ben to give us an insight into their journey; from their initial considerations of how to use the funding once they knew it would be made available, the roles they decided to start with, why they felt the development and promotion of existing practice support staff was the way to go when establishing a care coordination team and crucially, the positive impact they are seeing on patients, practices and network staff across the board.   Introduction (44 secs) Streatham PCN setup (55 secs) Streatham’s initial approach to the additional roles scheme (1 min 10 secs) Practice involvement in development of the Pharmacy roles (2 mins 18 secs) Expansion from Pharmacists to Care Coordinators (3 mins 9 secs) Early considerations of how best to use the Care Coordinators (4 mins 41 secs) Numbers of Care Coordinators in post right now (5 mins 59 secs) Development of the Care Coordinator roles across the network (6 mins 7 secs) How are caseloads and referrals managed in practice? (9 mins 13 secs) Tackling the problem of variation across practices (10 mins 29 secs) Recruitment process (11 mins 35 secs) Building the roles and the confidence of the team and establishing consistency (11 mins 50 secs) Monitoring the impact (13 mins 3 secs) How are the practices feeling the benefits? (13 mins 30 secs) Taking the next step (14 mins 58 secs) Where the additional roles may fit when the new PCN specs are published (16 mins 24 secs) Lessons learned (16 mins 46 secs) Support networks (17 mins 59 secs)   There are still a couple of places up for grabs on each of the courses Ben is jointly running in September: For clinical directors looking for some ongoing, structured support, the PCN Clinical Director Mastermind Programme is still open for applications. Click here if you’d like to find out more. Information about the New to General Practice Partnership Training Programme, for those new to partnership or considering going into partnership, can be found here. If you’d like to discuss any aspect of the courses which are currently on offer further, please contact Ben at [email protected]