Resolving Customer Service Disputes With Etsy’s Trust and Safety Team

Jill Mescia and Tyler Stoddard are two senior members of our Trust and Safety team. Today they join us in the studio to share tips on how to prevent disputes and resolve cases swiftly. Find out their best practices for handling unexpected shipping snags, increased order volume, and other common challenges.

Check out Just in Case: Resolving Disputes Through Communication for tips on resolving cases quickly and efficiently.

If you need help with a customer service situation like the ones discussed in this episode, you can contact the Trust and Safety team at [email protected].

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