Episode #2 - Seanie Ryan - Elive

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Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on Ep #8 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. 


Watch episode here: https://youtu.be/7ukuVddQGxI


In this episode of Hotel Tech Unwrapped, Denis and Helena discuss phone and voice communications technology in the hospitality industry. They highlight the importance of having a well-designed phone system that can generate revenue, improve operational efficiency, and enhance the guest experience. 

Takeaways
- A well-designed phone system in the hospitality industry can generate revenue, improve operational efficiency, and enhance the guest experience.
- Key considerations for phone systems include having multiple channels for calls, integrated voice receptionists, and integration with property management systems.
- Cloud-based phone solutions offer flexibility, sustainability, and cost-effectiveness.
- Phone systems can be integrated with other communication channels to create an omnichannel experience.
- Investing in a phone system can lead to operational efficiencies, such as real-time room availability updates and streamlined communication between staff members.


Chapters
00:00 - Introduction and Overview
06:53 - Revenue Generation with Phone Systems
26:34 - Sustainability and Future Considerations

Is the hotel phone obsolete? - Hotel Tech Unwrapped - Ep #8

Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #7 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. 
In this episode, Denis and Helena discuss IoT technology in the hospitality industry. They also explore the various applications of IoT in hospitality, such as door access control, monitoring and controlling the environment, and voice assistants. They emphasise the importance of data-driven decision-making and the potential for IoT to enhance the guest and employee experience, while improving operational efficiency and sustainability.
Takeaways

 IoT technology, such as casting and door access control, is becoming increasingly popular in the hospitality industry.
 IoT can enhance the guest experience, improve operational efficiency, and contribute to sustainability efforts.
  Data-driven decision-making is crucial in leveraging the benefits of IoT technology.
  IoT can be used to monitor and control the environment, improve energy efficiency, and enhance safety and security.
  Upgrading Wi-Fi networks to support IoT devices can unlock significant cost savings and business opportunities.

Chapters
00:00 Introduction and feedback on IoT technology in hospitality
07:10 Common use cases of IoT in hospitality: door access control, casting technology, and environment monitoring
13:56 The benefits of IoT in period buildings and energy efficiency
28:53 Emerging trends in IoT: aIot and digital guest and employee experiences
34:05 Key takeaways and conclusion

Next-gen hospitality with IoT - Hotel Tech Unwrapped - Ep #7

Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Watch episode here: https://youtu.be/8I8TW95FjUY
In this episode, Denis and Helena discuss casting technology for hotels. They explain that casting allows guests to wirelessly share their own device's content on the hotel TV screen. They highlight the importance of hospitality grade TVs and the deployment options for casting technology. They also discuss the benefits of casting, such as the ability to watch on-demand entertainment and the data security it provides. The hosts emphasise the need for a reliable Wi-Fi and wired network to support the casting experience, and discuss future trends in casting technology.


Takeaways

 Casting technology allows guests to wirelessly share their own device's content on the hotel TV screen.
 Hospitality grade TVs and a reliable Wi-Fi network are prerequisites for deploying casting technology.
 Casting enhances the guest experience by providing on-demand entertainment and ensuring data security.
 Future trends in casting technology include app-based experiences, cloud-based solutions, and the transition to Google Chromecast 4.




Chapters
00:00 Introduction 
00:53 Feedback from TV and podcasts
03:36 What is casting?
04:31 Methods of deployment 
05:54 Hospitality grade TV 
06:06 Deployment with existing TVs 
09:10 Difference between hospitality grade and non-hospitality grade TVs
09:42 Advantages of hospitality grade TVs
11:23 Network security for casting
12:27 Benefits of casting technology
14:14 Issues with incorrect installation
15:12 Methods of network deployment
20:20 Advantages and benefits of casting
22:00 Prerequisites for deploying casting
24:27 Future trends in casting technology
26:05 Key takeaways

The casting revolution - Hotel Tech Unwrapped Ep #6

Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. 


Watch episode here: https://youtu.be/8I8TW95FjUY

In this episode, Denis and Helena discuss hospitality TV and the importance of enhancing the guest experience. They highlight the benefits of using hospitality grade TVs, which are designed for long-term use and offer customisable user interfaces. The importance of a well-designed Wi-Fi and switch network is emphasised, as it supports the TV experience. 


Takeaways

 Invest in hospitality grade TVs for a better guest experience
 Consider using network cables for TV channel distribution
  Ensure a well-designed Wi-Fi and switch network to support the TV experience



Chapters
00:00 - Introduction 
01:13 - Positive feedback on the podcast
03:19 - Hospitality grade TVs 
04:00 - TV channel distribution
05:15 - Options for existing TVs 
07:09 - Using coax cable and network Cable
08:18 - Benefits of hospitality grade TVs
09:02 - Content management system 
10:09 - Sustainability and content management
12:37 - Using coax cable for TV channels 
13:46 - Data over coax solution 
15:09 - Importance of Wi-Fi for TV services
16:36 - Phased approach to upgrading TVs 
20:12 - Matching the home experience 
21:26 - Key takeaways
22:29 - Conclusion

Transform your hotel TV experience - Hotel Tech Unwrapped Ep #5

Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #4 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. 

In this episode, Denis and Helena discuss the importance of connectivity in the hospitality industry. They explain the difference between broadband and leased line services, highlighting the benefits of a leased line for data security compliance. Overall, the episode emphasises the importance of reliable and high-quality connectivity in the hospitality industry.

Watch video here.


Key takeaways:

 Leased line services offer more reliability and security compared to broadband services.
 Having a primary and secondary connection ensures operational efficiency and minimizes downtime.
 The recommended speed for a hotel is around 5 megabits per room.
 Connectivity plays a crucial role in improving the guest experience and enhancing guest services.
 Leased line connections provide operational efficiency and a competitive advantage in the hospitality industry.



Chapters
00:00 Difference between Broadband and Leased Line
08:44 LAN and WAN IP Addresses 
11:06 Benefits of Leased Line for Data Security Compliance
15:49 Primary and Secondary Connection for Operational Efficiency
21:45 How Connectivity Improves Guest Experience and Enhances Guest Services
32:02 Operational Efficiency and Competitive Advantage of Leased Line Connection

Episode #2 - Seanie Ryan - Elive

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