Set and Enforce Guilt-Free Policies in Your Handmade Business

It’s no secret that as a business owner you will, at some point, usually multiple points, have unhappy customers. While unhappy customers are less frequent than happy customers or customers we never hear from, either way, customer service is a daily activity in any business. It is true that customer service exists at every turn, but the part of it that I’ve noticed is trickiest is at the very end of the transaction, specifically if someone is unhappy. What should you do, as a handmade business owner who wants to remain human and friendly but also not have anxiety and stress over what to do with customer service issues that might come up? Drum roll, please… You have actually probably already done it: it’s your policy. For full show notes and all the links mentioned in this episode please visit merriweathercouncilblog.com/155