To some, working in technical support can seem equal parts stressful and mundane. But through building relationships, sharing knowledge, and practicing empathy for users, one can stretch beyond the help desk to become a trusted partner for customers as they navigate critical issues and business challenges.

The company, its business activities and its employees depicted in this podcast are fictional and are not intended to represent or depict any current or former business organization or any individuals living or dead. Any resemblance to any individual or organization is purely coincidental.

Tech Support, Deconstructed

When it comes to technology, you may have questions. So do we. Every other week, we demystify the tech industry, one answer at a time. Join us as we bring together a chorus of perspectives from within Red Hat to break down the big, emerging ideas that matter both today and beyond. Compiler is hosted by Angela Andrews and Brent Simoneaux. Learn more about our show at redhat.com/en/compiler-podcast

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Red Hat Enterprise Linux has been around for a while. For many technologists, be they professional or hobbyist, it jump started their interest in open source. But how did the operating system, and the culture behind it, strike a chord with so many people?

Linux, Shadowman, And Open Source Spirit

We all know what industry conferences are for. You see the talks, you do the networking, you get the swag. Anything else? Well, yes, actually.

In our second episode on tech conferences, we cover how to make the most of attending them. How can you prepare? What do you do in the moment? And how do you use that experience after you return to the office?

Conferences 102

Last year, we discussed the impact of data centers on the global power grid. We know open source technology can help us optimize our power consumption. But people are looking at sustainable energy usage beyond the server. 

How can technologists think about the balance between sustainability, business operations, and their customers’ needs?

Sustainability Beyond Servers

Career paths are full of unexpected challenges. In the last installment of our career series, we hear how a little empathy and authenticity helped two budding IT professionals stay the course and find their calling.

Rolling With The Punches

Everyone wants to work for a good boss. That’s not always possible. Sometimes, a bad boss is easy to spot. Sometimes, a boss who’s been great will say something devastating. They’ll make you want to move on. 

We hear stories about managers who stalled their employees’ careers—and how those workers found a way to thrive in spite of those bad bosses.

Tech Support, Deconstructed

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