The Customer Conundrum + Being A Successful Father | Gary Smith | Expert Episode 66

"You don't make money by focusing on making money. Money is a byproduct of the service that you render to the marketplace." Gary Smith

Gary Smith is today's 'Expert' guest, who is also an expert dad! Gary is a father to three girls who are all grown up and successful in their fields but, he doesn't take all the credit. He credits his supportive wife and the power of prayer for his success at home and in his business. Today, he shares with the startup dad audience the importance of intentional parenting, as well as how to identify those gaps in your business between where you are now and where you need to be. He also touches on how to design and implement solutions to close those gaps.  Here are some of the key points Gary shares in this episode:

He defines the customer conundrum- The disconnect between what companies believe they are offering as customer service and what the customers are actually receiving. The goal is to address those "gap" issues.

Addressing the real goal of your business

What it means to create wins for your customers that will eventually be wins for your business

Looking at what your customers sees (the front office):

Quality

Cost

Delivery

Demand

Building and maintaining relationships

Looking at the back office of your business and how it impacts your customers. 

Resources & References Mentioned

Optechs - Gary Smith

The Customer Conundrum - Contact Gary and get a free copy. First 10 Startup Dads Only- let him know who sent you!

More Books by Gary Smith 

Lean Startup - Eric Ries