Trust smooths the way for collaboration, conflict resolution, and influencing. But how do you build this asset? And how do you repair it when you’ve missed a series of important deadlines or otherwise messed up? Organizational psychologist Ruchi Sinha talks with a listener who’s struggling to restore skeptics’ confidence in her and her team. Ruchi shares the three elements of trust and how to convey each one. She also offers advice on what to do if you’ve failed to acknowledge a broken promise and how to communicate practically when confidentiality prevents you from being totally transparent.

The Essentials: Building and Repairing Trust

Women face gender discrimination throughout our careers. It doesn't have to derail our ambitions — but how do we prepare to deal with it? There's no workplace orientation session about narrowing the wage gap, standing up to interrupting male colleagues, or taking on many other issues we encounter at work. So HBR staffers Amy Bernstein, Amy Gallo, and Emily Caulfield are untangling some of the knottiest problems. They interview experts on gender, tell stories about their own experiences, and give lots of practical advice to help you succeed in spite of the obstacles.

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Register for a lively four hours with the Amys, their guest experts, and fellow fans of the show. Dorie Clark will talk about working with the ambition you’ve got right now; Ruchi Sinha building teams’ trust in you as a leader and in one another; and Lily Zheng, on where we are now with DEI and where they’d like to see organizations go from here. We’ll end with an advice hour, where Amy B and Amy G answer audience questions about leading a team, dealing with conflict, negotiating, or whatever else comes through the chat.

Attend Women at Work Live May 16

If you’re in a leadership role, or any role where you are outspoken and visible, chances are that at some point people are going to criticize you, sometimes fiercely, sometimes publicly. Are you ready for that? Two women who’ve felt the heat because of decisions they’ve made or arguments they’ve put forward—or simply because of who they are—reflect on the ways they’ve steeled themselves and dealt with the fallout. Listening to them recount how they responded to fierce criticism will hopefully help you think about how you might respond, both when you see it coming and when you don’t.

The Essentials: Handling Fierce Criticism

We all need to set boundaries, even in the most structured jobs, because work has its way of encroaching on the rest of our life. Ashley, a senior analyst for the federal government, recently shifted to a schedule that helps her do her most important work and have some alone time before her family gets home. Now she’s trying to figure out how to further minimize interruptions, deal with slow and busy stretches, and get out of unproductive meetings.

Amy G and executive coach Melody Wilding talk through adjustments Ashley can make and things she can say to achieve those goals. They also offer strategies for how to communicate your new limits with colleagues and how to hold the line when your boundaries inevitably get tested.

The Essentials: Setting and Maintaining Boundaries

Executive presence is a mix of gravitas, communication skills, and appearance. But what does that look and sound like in practice? To help a fully remote insurance underwriter think through ways she can act like a leader, we bring in a role model of hers and an expert in strategic communication.

The Essentials: Building and Repairing Trust

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