Gabe Larson, Head of Marketing at Kustomer which has recently been acquired by Meta and host of the Customer Service Secrets podcast, shares what it means for him and his company to put the customer first in today’s market and how it can shift our mindset from viewing customer service as a cost and more as a revenue generator.

380. The Power of Customer Service and Brand Confidence

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There’s a difference between living a life that ignites your passion and simply existing. You get to choose which one you want. Our guest today, John R. Miles, is here to teach us the proven tactics to living an intentional life that matters. John is a leading authority on intentional behavior change, personal growth and mattering. He’s a celebrated leader, speaker, entrepreneur, award-winning podcaster, and author of a new book called “Passion Struck: Twelve Powerful Principles To Unlock Your Purpose And Ignite Your Most Intentional Life.” Today we talk about John’s “Psychology of Progress” and the importance of micro choices. We also talk about John’s “Deliberate Action Process” which is: Analysis, prioritization, ignition, execution, measurement, and renewal. We also touch on his concept of “Anxiety Optimizer,” finding the sweet spot of being on the edge without going over the edge. We cover a ton of ground in this episode- buckle up and get ready to learn! If you're a bold risk taker who wants to dream big and achieve a higher level of success in your life or business, visit the1thing.com to learn about our one-on-one coaching, as well as our exclusive community membership program.*** To learn more, and for the complete show notes, visit: the1thing.com/pods. We talk about:John’s Psychology of Progress frameworkThe Deliberate Action Process John developed for businessesThe concept of the Anxiety Optimizer
Links & Tools from This Episode:Read “Passion Struck”Take the Passion Struck QuizListen to the Passion Struck PodcastLearn more at JohnRMiles.comFree ResourcesWant to be a guest or share feedback? Email podcast@the1thing.com
Produced by NOVA Media Mentioned in this episode: Factor 75 Head to FactorMeals.com/one50 and use code one50 to get 50% off your
first month plus 20% off your next month. That’s code one50 at FactorMeals.com/one50 to
get 50% off your first box plus 20% off your next box while your subscription is active! Factor 75

448. Passion Struck

Do you have the same ol’ generic value proposition as your competition? You probably do and it’s not working, according to communications expert Phil M. Jones. In this episode, Phil takes us through how to pick the right words, the right framing, and the right timing in sales, and in life.
A lot of times we tend to be careless or unprepared in our communication. This leads to missed sales, unnecessary friction in conversations, and leadership failures. Paul is here not only to teach us some of the concepts behind good communication, but help us find exact go-to words and phrases.
Whether you are someone people perceive as having the “natural gift of gab” or someone who really struggles with communicating, Paul has tips on how you can grow your skill. Tune in and find out!
If you're a bold risk taker who wants to dream big and achieve a higher level of success in your life or business, visit the1thing.com to learn about our one-on-one coaching, as well as our exclusive community membership program.
***
Looking to start your next big thing?
One of the first steps to take when building your brand or business is creating a website. But if you’re no web developer or can’t hire one, don’t worry–Hostinger is here to help. They offer affordable hosting solutions, emphasizing technological innovation and accessibility. They make it easy to establish an online presence using cutting-edge technologies like an AI assistant aimed at enhancing the user experience.
If you’re ready to take your business online, visit Hostinger.com/onething and use code ONETHING for 10% off.
***
To learn more, and for the complete show notes, visit: the1thing.com/pods.
We talk about:

The building blocks of a value proposition

The importance of preparation in communication

How to deliver tough truths


Links & Tools from This Episode:

Learn more at PhilMJones.com


Connect with Phil on Instagram @PhilMJonesUK


Free Resources

Want to be a guest or share feedback? Email podcast@the1thing.com



Produced by NOVA Media

447. Exactly What to Say - The Magic Words for Influence and Impact

Do you have the same ol’ generic value proposition as your competition? You probably do and it’s not working, according to communications expert Phil M. Jones. In this episode, Phil takes us through how to pick the right words, the right framing, and the right timing in sales, and in life. A lot of times we tend to be careless or unprepared in our communication. This leads to missed sales, unnecessary friction in conversations, and leadership failures. Paul is here not only to teach us some of the concepts behind good communication, but help us find exact go-to words and phrases. Whether you are someone people perceive as having the “natural gift of gab” or someone who really struggles with communicating, Paul has tips on how you can grow your skill. Tune in and find out! If you're a bold risk taker who wants to dream big and achieve a higher level of success in your life or business, visit the1thing.com to learn about our one-on-one coaching, as well as our exclusive community membership program.*** Looking to start your next big thing? One of the first steps to take when building your brand or business is creating a website. But if you’re no web developer or can’t hire one, don’t worry–Hostinger is here to help. They offer affordable hosting solutions, emphasizing technological innovation and accessibility. They make it easy to establish an online presence using cutting-edge technologies like an AI assistant aimed at enhancing the user experience. If you’re ready to take your business online, visit Hostinger.com/onething and use code ONETHING for 10% off.*** To learn more, and for the complete show notes, visit: the1thing.com/pods. We talk about:The building blocks of a value propositionThe importance of preparation in communicationHow to deliver tough truths
Links & Tools from This Episode:Learn more at PhilMJones.comConnect with Phil on Instagram @PhilMJonesUKFree ResourcesWant to be a guest or share feedback? Email podcast@the1thing.com
Produced by NOVA Media Mentioned in this episode: Factor 75 Head to FactorMeals.com/one50 and use code one50 to get 50% off your
first month plus 20% off your next month. That’s code one50 at FactorMeals.com/one50 to
get 50% off your first box plus 20% off your next box while your subscription is active! Factor 75

447. Exactly What to Say – The Magic Words for Influence and Impact

Our guest today has consulted for a Middle East monarchy and engineered the massive growth of 1-800-GOT-JUNK. The president of Forbes calls him the “CEO Whisperer.” We are thrilled to interview Cameron Herold.
Cameron tells us those secrets he’s whispering to CEOs: Train employees on leadership not just skills; create a strong vision and culture; and care about each part of your business.
Whether you’re a COO, in operations, or starting a brand new company, Cameron has tons of tactical advice on how to grow your business and empower your team. Tune in and listen to his tips on building leadership at every level.
If you're a bold risk taker who wants to dream big and achieve a higher level of success in your life or business, visit the1thing.com to learn about our one-on-one coaching, as well as our exclusive community membership program.
***
Looking to start your next big thing?
One of the first steps to take when building your brand or business is creating a website. But if you’re no web developer or can’t hire one, don’t worry–Hostinger is here to help. They offer affordable hosting solutions, emphasizing technological innovation and accessibility. They make it easy to establish an online presence using cutting-edge technologies like an AI assistant aimed at enhancing the user experience.
If you’re ready to take your business online, visit Hostinger.com/onething and use code ONETHING for 10% off.
***
To learn more, and for the complete show notes, visit: the1thing.com/pods.
We talk about:

The importance of creating a bold vision, but not ignoring operational details

Training your employees in leadership, not just technical skills

Using concepts like virality and gamification to strengthen training


Links & Tools from This Episode:

Sign up for Cameron’s Invest in Your Leaders course. Use the promo code “CameronH10” for 10% off: InvestInYourLeaders.com.

Free Resources

Want to be a guest or share feedback? Email podcast@the1thing.com



Produced by NOVA Media

446. The CEO Whisperer - The Secrets to Massive Business Growth

Our guest today has consulted for a Middle East monarchy and engineered the massive growth of 1-800-GOT-JUNK. The president of Forbes calls him the “CEO Whisperer.” We are thrilled to interview Cameron Herold. Cameron tells us those secrets he’s whispering to CEOs: Train employees on leadership not just skills; create a strong vision and culture; and care about each part of your business. Whether you’re a COO, in operations, or starting a brand new company, Cameron has tons of tactical advice on how to grow your business and empower your team. Tune in and listen to his tips on building leadership at every level. If you're a bold risk taker who wants to dream big and achieve a higher level of success in your life or business, visit the1thing.com to learn about our one-on-one coaching, as well as our exclusive community membership program.*** Looking to start your next big thing? One of the first steps to take when building your brand or business is creating a website. But if you’re no web developer or can’t hire one, don’t worry–Hostinger is here to help. They offer affordable hosting solutions, emphasizing technological innovation and accessibility. They make it easy to establish an online presence using cutting-edge technologies like an AI assistant aimed at enhancing the user experience. If you’re ready to take your business online, visit Hostinger.com/onething and use code ONETHING for 10% off.*** To learn more, and for the complete show notes, visit: the1thing.com/pods. We talk about:The importance of creating a bold vision, but not ignoring operational detailsTraining your employees in leadership, not just technical skillsUsing concepts like virality and gamification to strengthen training
Links & Tools from This Episode:Sign up for Cameron’s Invest in Your Leaders course. Use the promo code “CameronH10” for 10% off: InvestInYourLeaders.com.Free ResourcesWant to be a guest or share feedback? Email podcast@the1thing.com
Produced by NOVA Media Mentioned in this episode: Factor 75 Head to FactorMeals.com/one50 and use code one50 to get 50% off your
first month plus 20% off your next month. That’s code one50 at FactorMeals.com/one50 to
get 50% off your first box plus 20% off your next box while your subscription is active! Factor 75

380. The Power of Customer Service and Brand Confidence

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