The value of focused product management with Piyush Madhukar, Sr. Product Manager at ServiceNow and former Co-Founder or Shopnrelax

On today's episode, I had a great conversation with Piyush Madhukar, Senior Product Manager at ServiceNow. Piyush founded a startup back in 2012 called Shopnrelax. Through this failed startup experience, Piyush learned some very valuable lessons that he's carried into his product and senior product management roles. I'm so grateful Piyush came on to share what he learned, so let's get started. 

Here's what we discussed:

The inspiration for Shopnrelax and how his family's professional background impacted it

How two seemingly very different target industries, grocery stores and libraries, had very similar problems

The cultural nuance and mental models that prevented acceptance of online purchases

Why solving a problems half-way can sometimes be just as bad as not solving it at all

2012 was still early days for India in the mass adoption of online payments and fraud was frequent in online shopping

How he uncovered the "touch and feel" culture for grocery shopping and how that key insight showed why they couldn't scale their grocery offering

What he would have done differently

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