03.09.2020 - By Jennifer Jade Alvarez
“Every problem is a gift — without problems we would not grow.” – Anthony Robbins, motivational speaker and writer
“Your most unhappy customers are your greatest source of learning.”
—Bill Gates, founder and CEO of Microsoft
When to send out the contract and invoice
Get them on the phone first
Find out the details of their wedding to see if it is a good match
Are we in their budget
What is their expectation
Be in control, set clear expectations
Why have a contract?
Set clear expectations of service and agreement
Protect you, your team and reputation
Use your best judgement, find a lawyer, create electronic contracts and payments to record
Platform to organize your brides
17hats
Contracts, Invoices, Quotes, bookkeeping, questionnaire
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Hiring a Lawyer
can be $300 per hour with minimums
Be clear on what you want and if you have a budget inform them first.
A contract can help minimize a dispute and solve a problem
Redo, Refunds, returns, Travel costs, payments, Minimums, late payments
Safety- liability insurance covers slip and fall : Children running around and allergy of any product you are using
Behavior- drugs, disrespect, how should they act
Being ready for us- not showing up for your appointment or showing up late, showing up with wet or dirty hair, waterproof makeup from last night.
The environment- chairs, outlet, table, clean, not too cold or hot
Things we can’t control- storms, accidents, if the venue cancels
Changing agreement of services- What is the stipulations
Canceling or refunds- what’s your policy
Photo Release- use the images for marketing and social media
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