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In this episode of the Garage Grit podcast, host Brad Hurlock from AA Shop Marketing leads a discussion with three experienced shop owners: Moira from Karma Auto Care in Georgia, Kendall from A1 Automotive in Nebraska, and Matt from Carz R Us in Illinois.
The conversation focuses on building and maintaining a positive shop culture, with each guest sharing their unique experiences, challenges, and strategies. Topics include team-building activities, personal development, mentoring young technicians, and the impact of shop culture on customer relationships. The episode also highlights the importance of continuous improvement and community involvement to create a supportive and engaging workplace environment.
00:00 Introduction to GarageGrit Podcast
00:40 Meet the Guests: Moira, Matt, and Kendall
00:59 Moira's Journey: From One Tech to Two Shops
02:16 Matt's Unique Path: From Band Teacher to Shop Owner
03:32 Kendall's Success: Building a Second Location
04:10 The Importance of Shop Culture
07:08 Challenges and Triumphs: Real Estate and Relocation
10:58 Recruitment Strategies: Finding the Right Fit
12:31 Building a Supportive Work Environment
18:07 Vision Boards and Personal Development
36:11 Generational Shifts in Shop Culture
41:21 The Importance of Continuous Learning
41:47 Reading vs. Audible: Different Approaches
42:09 Book Recommendations and Discussions
44:20 Implementing Lessons from Books
46:38 Building and Maintaining Shop Culture
47:37 Personal Development and Leadership
54:01 Vision Boards and Goal Setting
57:32 Team Collaboration and Compensation
01:05:13 Customer Experience and Shop Culture
01:18:17 Challenges of Expanding to Multiple Locations
01:20:52 Final Thoughts and Future Plans
Resources:
Join the private Facebook group.
Our Podcast Website
Matt's Book Recommendations:
The Five Dysfunctions of a Team
by Patrick Lencioni
The Dream Manager
by Matthew Kelly
Kendall's Book Recommendation:
The Courage to Be Disliked
by Ichiro Kashimi and Futema Guga
Moira's Book Recommendations:
Profit First
by Mike Michalowicz
All In
by Mike Michalowicz
Do It Differently
by Mike Michalowicz
By Brad HurlockIn this episode of the Garage Grit podcast, host Brad Hurlock from AA Shop Marketing leads a discussion with three experienced shop owners: Moira from Karma Auto Care in Georgia, Kendall from A1 Automotive in Nebraska, and Matt from Carz R Us in Illinois.
The conversation focuses on building and maintaining a positive shop culture, with each guest sharing their unique experiences, challenges, and strategies. Topics include team-building activities, personal development, mentoring young technicians, and the impact of shop culture on customer relationships. The episode also highlights the importance of continuous improvement and community involvement to create a supportive and engaging workplace environment.
00:00 Introduction to GarageGrit Podcast
00:40 Meet the Guests: Moira, Matt, and Kendall
00:59 Moira's Journey: From One Tech to Two Shops
02:16 Matt's Unique Path: From Band Teacher to Shop Owner
03:32 Kendall's Success: Building a Second Location
04:10 The Importance of Shop Culture
07:08 Challenges and Triumphs: Real Estate and Relocation
10:58 Recruitment Strategies: Finding the Right Fit
12:31 Building a Supportive Work Environment
18:07 Vision Boards and Personal Development
36:11 Generational Shifts in Shop Culture
41:21 The Importance of Continuous Learning
41:47 Reading vs. Audible: Different Approaches
42:09 Book Recommendations and Discussions
44:20 Implementing Lessons from Books
46:38 Building and Maintaining Shop Culture
47:37 Personal Development and Leadership
54:01 Vision Boards and Goal Setting
57:32 Team Collaboration and Compensation
01:05:13 Customer Experience and Shop Culture
01:18:17 Challenges of Expanding to Multiple Locations
01:20:52 Final Thoughts and Future Plans
Resources:
Join the private Facebook group.
Our Podcast Website
Matt's Book Recommendations:
The Five Dysfunctions of a Team
by Patrick Lencioni
The Dream Manager
by Matthew Kelly
Kendall's Book Recommendation:
The Courage to Be Disliked
by Ichiro Kashimi and Futema Guga
Moira's Book Recommendations:
Profit First
by Mike Michalowicz
All In
by Mike Michalowicz
Do It Differently
by Mike Michalowicz