For many of us, our tendency is to minimize our daily interruptions so we can get more done. On today’s show, my guest Douglas Conant helps us all recognize why these moments are critical in our work as leaders and how we can best utilize them.

Guest: Douglas Conant

Founder, Conant Leadership (Facebook) (Twitter)

Former CEO, Campbell Soup and President of Nabisco

Author with Mette Norgaard of the New York Time Bestseller TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments*

“The More I Learn About the Outside World, The More Effective I Am With The Inside World.” -Doug Conant

Doug's TouchPoint framework

Ask first, “How can I help?”

1. Listen intently to what’s said and not said

2. Frame the issue so you understand the context in which the person is looking for your help

3. Help them advance the agenda

Ask at the end, “How did it go?”

Doug mentioned the book Talent is Overrarted by Geoff Colvin*

Check out these two articles from Doug

Turn Your Next Interruption Into An Opportunity

What Losing My Job Taught Me About Leading

Doug's book is TouchPoints:Creating Powerful Leadership Connections in the Smallest of Moments*

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Thank you to Alison Nail, Craig Boothroyd, Dana Ruckman, Barry Alcock, Lorina Smith, Ulysses Codognotto, Stephane Russo, Diwakar Nallamani, Travel Pod, Brenda MacPherson Camille Moingeon, Keith Pritchard, Santosh K, Gwen Gnazdowsky, Marin Geo, Justus Birlenbach, Dale Hatchard, and Julio Fernández-Gayoso.

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