In this episode, I talk about the 3 principles to creating a customer focused culture.

1. Bust down silos
2. Set clear expectations
3. Listen to customer and employee feedback and take action on their comments/ideas

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

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Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

 

Music: http://www.bensound.com