In this episode, I talk about the healthcare marketplace and delivering great patient service (PX).  Angela Pannuti is our guest and offers up some impactful points on service and healthcare.

1. Physician's Assistants are the Swiss Army Knives of healthcare
2. Building relationships quickly is a key to driving patient satisfaction and inspiring patients to comply with medical treatment plans
3. Intentional Communication is key to building trust

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

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