The Solopreneur Hour Podcast with Michael O'Neal

189: Customer Service Fails, and a Plethora of Your Questions


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Why, hello Solopreneurs! Today, we’ve got another Q&A show, and it’s jam packed full of questions. You guys didn’t disappoint with your questions this week!
If you’re new to the show here’s the scoop: every Friday we answer your questions on the show.  They are fun, informative, and sometimes hilarious. Send in your questions on the Proudly Unemployable Facebook group right here.
Before we get into your questions of the week I also chat about customer service and how NOT to take care of your clients! A real-life story so check it out.
And then we get to your questions, tune in for episode 189 and enjoy!
More About This Show


Callum Rankine

Do you have any plans to visit the UK Michael? And if you do please come up to Scotland. Single malt whisky and solopreneurs could be a great combination!



Mike Kiefer 

Will you be at Nick Unsworths event in December, ignite your life?
Brian Kessler 

As a former web designer, besides posting great content, what 2 or 3 design tips would you give to help a new blog quickly grab a readers attention and keep them engaged?
Craig Morrison 

How large should your audience / email list be before you create and sell your first product? For example, does it make sense to wait until your list is at 2,000 people? 5,000 people? Or does it even matter?
David Bisek 

Hi Michael! I want to build my solopreneuir business around helping businesses and organizations improve their brands. However, branding is a really crowded space to get into – where do you see the best opportunity to to target a business like this? Should I stay broad at first or do I focus on one particular segment or industry?
By the way – LOVE the show and thanks for the t-shirt at WDS!
Keith Beucler 

Hi Michael O’Neal Everybody is selling courses and memberships. I won’t ask you if you bought any courses that were terrible. Have you bought any courses or memberships that helped you get to where you are now or did you just figure it out yourself?
Lara Loest 

What’s the one thing people can do on a daily basis to shift their mindset from an employee/self-employed mindset to a solopreneur/business owner mindset?
Steven Stromick 

Hi Michael is sololab a good fit for coaching if you want to develop an online product but not a podcast?
Lara Loest 

Steven Stromick heck yes! I’m in the Lab and it has helped me launch my first online product.  It’s not just for podcasters, it’s an invaluable place for all solopreneurs in all industries.
Jonny Keeley

What have you done to become a great communicator / interviewer? Any books, tips, tricks, etc.
Georgette Rowland Osborne

As quickly as new podcasts are coming out, others are going to the great podcast heaven in the sky. You clearly have a successful brand and formula that means you stand out. I use the word formula loosely, as you seem perfectly comfortable improvising. However, apart from publishing consistently and being entertaining, what other ways do you plan to ensure you not only remain in podcasting for some time to come; but that you continue to stand out and not become stale. Whether in your eyes or in the eyes of your audience?
Paul Smart 

How do you know when to Pivot and when to persevere? How do you recognise what to pivot to? Tell me about the time you pivoted, if you did.
Jace Jacobs

Wazzzuppp? What are your thoughts on mastermind events? What was the first mastermind event you attended and did it have a positive effect on you?
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The Solopreneur Hour Podcast with Michael O'NealBy Michael O'Neal