In this episode of the GSBC Awards Series, Matt Taylor-Farrington sits down with Melissa Wright, founder of Zest Mortgage Solutions, who took home two major awards at the 2025 Greater Springfield Chamber of Commerce Business Awards: the Outstanding Small Business Award and the Financial Services Award. Melissa reflects on what it meant to be recognised not just for Zest’s business growth, but also for its standout client experience in an industry that’s complex, fast-moving, and deeply personal.  We also dive into the importance of local business relationships, a client story that’s stuck with her over the years, and the philosophy that drives Zest’s continued success. Whether you’re a business owner looking for inspiration or someone curious about building a brand clients love and trust—this episode is packed with insight, heart, and yes… a whole lot of Zest.