In this episode, I take a deeper dive into the Great Service Comeback Framework:  Safety, Hospitality, Quality, and Simplicity

1.  Customers demand safe and sanitary locations

2.  Customers expect hospitality that delivers kindness and personalization

3.  Customers rely on you to provide consistent quality

4.  Customers prefer experiences that are easy and hassle free

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

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