In this episode, hosts Michael Hayman and Dayne Turbitt speak to Sir John Timpson CBE, the chairman and owner of Timpson. More than 150 years old, Timpson is a British institution operating today with more than 2000 stores across the UK and Ireland. Renowned for looking after and bringing the best out of its employees, it is recognised the world over for its purposeful outlook and values-led company culture.

 

Here, Sir John shares his view on what it takes for organisations to foster a better workplace culture and how being a family business has helped him and his son, CEO James Timpson, to build a people first approach. He also looks at how the pandemic has impacted what is a traditionally physical retailer and the role of technology in changing the customer experience.