In this week’s episode, I sit down with Kristin Firrell, who after more than 40 years in the professional beauty industry, is stepping into the next chapter of her life. Kristin’s story is all about connection, trust, and education. From the very beginning, when Kristin realised that in hairdressing she had found her people, to stepping into leadership roles at John Paul Mitchell Systems, her career has been shaped by authentic relationships and a passion for helping others grow.

We talk about the importance of reinvention, why trust is the cornerstone of success, and how education, culture and the client experience will define the future of salons. This is a conversation about legacy, lifelong learning, and remembering that at its heart, hairdressing is always a people business.

IN THIS EPISODE:

[00:00] Introduction and welcome

[00:50] Kristin’s early beginnings and finding her people in hairdressing

[09:15] From stylist to educator to corporate leader

[13:40] The power of trust and transferable skills

[16:20] Going back to school at 43 and the importance of lifelong learning

[25:30] What salon owners really need to understand about their business

[29:00] Culture, gratitude, and creating great client experiences

[31:00] Why education is at the heart of growth and connection

[38:00] Advice, wisdom, and lessons from mentors

[41:00] Reflections on legacy, authenticity, and relationships

[42:30] Closing thoughts and gratitude

Want MORE to help you GROW?

📚 Check out our Bestselling GROW Books https://growmysalonbusiness.com/books/

🆘  Management overwhelm!? Download our free checklist! This checklist will help you get clarity on where you're at https://growmysalonbusiness.com/management-checklist/

RATINGS + REVIEWS

🙏Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! 

They do matter in the rankings of the show and help other people find my podcast.

👉 Here's what you do:

- On your phone, Click here  (Read steps below first)

- Scroll down to 'Ratings & Reviews'

- Tap on the empty purple stars and rate 5 stars

- Click on ‘Write a Review’ I love to hear what’s been helpful and what you love about the podcast! Thank you for your support! 🙏

Until next time!
Antony

RESOURCES MENTIONED IN THIS EPISODE:

Paul Mitchell Pro - Instagram

Paul Mitchell - Website

👉 FOLLOW US!

Instagram | Facebook | Website

👉 FOLLOW KRISTIN FIRRELL!

LinkedIn