To achieve restaurant management success, create a brand and run a strong profitable business you need to know your restaurant inside out. When was the last time you got behind the bar, cooked on the line, ran the counter or even took a turn in the dish pit?

Working in the trenches gives you a fresh perspective how all the moving parts of your restaurant work together to deliver hospitality and great dining experiences for your guests.

In this episode of the Restaurant Rockstars podcast, I speak with Daniel Frazier, Director of Operations and GM of a 3-location place called Pharmacy Burger. Daniel started his career as a host, then moved up and around just about every position.

Tune in as Daniel shares his restaurant management journey as we discuss:

• Stepping into Leadership and key lessons learned from mastering nearly every restaurant position

• Hiring Criteria and Expectations - Accountability, discipline, recognition & rewards that work

• Onboarding Process - How to onboard team members for restaurant management success in every position

• Delivering true hospitality, consistency and quality every shift every day

• Financial controls and the “Key Performance Indicators (KPIs) necessary in any restaurant

• Marketing and Technology that work

And Daniel’s best advice to set yourself apart from the competition!

Don’t miss this episode!

What if you could train your team to run your restaurant as if they “owned it”, with attention to detail, quality and an eye on profit. What if this was turn-key and you didn’t have to do the training? Now, with the Restaurant Academy at https://restaurantrockstars.com/joinacademy/ , you can assign any lesson to any and all team-members to learn every aspect of running a successful restaurant. Best of all, you can track their progress and achievements from within the Academy - https://restaurantrockstars.com/joinacademy/

Get the Academy, then go ROCK YOUR Restaurant!

Roger

Connect with our guest:

1. https://thepharmacyburger.com/

2. Instagram: @thepharmacynashville

3. Facebook: facebook.com/thepharmacyburger

Thank you to our sponsors:

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