In this episode, Jonathan, Gerry and Stephen are joined by Lyndsay Ferguson, MICE Commercial Director at Klarent Hospitality. Lyndsay shares her journey from washing dishes at 15 to leading commercial strategy across multiple properties, offering insights into people-first leadership, authentic relationships and creating those unforgettable “magic moments” in hospitality.

Find out more about Team Challenge Company at www.teamchallenge-company.co.uk