Ever wonder what it takes to go from cleaning tech to essential operations leader in your cleaning business? In this candid episode, Stephanie sits down with April West Serene Clean’s payroll administrator, accounts manager, and longtime right hand.

They share honest stories about extreme cleans (the Cat House! the Chicken House!), the reality of managing call-outs, building sustainable company culture, and learning to set boundaries with clients. April reflects on joining Serene Clean as a part-time technician with triplets at home and growing into her critical role today, all while keeping a sense of humor about the industry’s messy realities.

Key Takeaways in this Episode:

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 Read the full transcript: Blog post