Think you need a business degree to excel in the cleaning industry? Hannah Sutton proves otherwise. After 16 years in healthcare, she found her calling at Serene Clean - and now trains the next generation of cleaning professionals. Discover how proper training systems, quality control, and company culture can transform your cleaning business from chaos to excellence.
What You'll Learn:
Why healthcare professionals are naturally drawn to cleaning businessesThe specific green and red flags to watch for when training new cleanersHow to build training systems that ensure consistency across your teamQuality assurance strategies that prevent complaints before they happenWhy company culture matters more than competitive wages for retentionHow to handle difficult situations and maintain safety in the fieldThe importance of empathy and professionalism when cleaning challenging homesSystems for managing commercial accounts and maintaining client relationshipsResources Mentioned:
ZenMaid scheduling software and SOS feature: https://get.zenmaid.com/Cleaning for a Reason charity organizationZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermindTry ZenMaid free for 14 days! Get.ZenMaid.com
Book a Consulting call with Stephanie: https://serene-clean.com/consulting-services/
Read the full transcript: https://www.zenmaid.com/magazine/why-this-healthcare-worker-ditched-her-real-job-for-cleaning-and-never-looked-back/