Sign up to save your podcasts
Or
Share #61: “Clarity is Kindness” — The Right Way to Give Feedback
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
#61: “Clarity is Kindness” — The Right Way to Give Feedback
Honest feedback can be hard to give — and it's often even harder to receive. In this Filthy Rich Cleaners episode, Stephanie is joined by leadership expert and author Mike Robbins to talk about how to lead with empathy and create an honest, emotionally safe work environment, especially in an industry with high turnover like cleaning. He and Stephanie discuss the right way to go about level-setting with your team and share instances of mistakes and learnings. They also share tips to encourage an open dialogue and promote a culture of honesty within the business, even when it's easier to hide a mistake.
What You’ll Learn:
— The 3-step emotional process your team goes through when you give them feedback
— How to set boundaries, especially when work life and personal life are crossing over too hard, without breaking trust or compassion
— Why sharing your own mistakes can actually build culture and retain your employees
— The difference between recognition and appreciation (and why you need both)
— How to avoid toxic positivity while also staying optimistic
— Tips for giving difficult feedback
Resources Mentioned:
— Mike Robbins’ website: https://mike-robbins.com
— ZenMaid Scheduling Software: https://get.zenmaid.com/
— Maid Summit (Free Training Event): https://www.maidsummit.com
— ZenMaid Mastermind Facebook Group (free): facebook.com/groups/zenmaidmastermind
Try ZenMaid free for 14 days! http://Get.ZenMaid.com
Book a Consulting call with Stephanie: https://serene-clean.com/consulting-services/
Read the full transcript: [Link]
View all episodes
By ZenMaid
4.7
1414 ratings
Honest feedback can be hard to give — and it's often even harder to receive. In this Filthy Rich Cleaners episode, Stephanie is joined by leadership expert and author Mike Robbins to talk about how to lead with empathy and create an honest, emotionally safe work environment, especially in an industry with high turnover like cleaning. He and Stephanie discuss the right way to go about level-setting with your team and share instances of mistakes and learnings. They also share tips to encourage an open dialogue and promote a culture of honesty within the business, even when it's easier to hide a mistake.
What You’ll Learn:
— The 3-step emotional process your team goes through when you give them feedback
— How to set boundaries, especially when work life and personal life are crossing over too hard, without breaking trust or compassion
— Why sharing your own mistakes can actually build culture and retain your employees
— The difference between recognition and appreciation (and why you need both)
— How to avoid toxic positivity while also staying optimistic
— Tips for giving difficult feedback
Resources Mentioned:
— Mike Robbins’ website: https://mike-robbins.com
— ZenMaid Scheduling Software: https://get.zenmaid.com/
— Maid Summit (Free Training Event): https://www.maidsummit.com
— ZenMaid Mastermind Facebook Group (free): facebook.com/groups/zenmaidmastermind
Try ZenMaid free for 14 days! http://Get.ZenMaid.com
Book a Consulting call with Stephanie: https://serene-clean.com/consulting-services/
Read the full transcript: [Link]
More shows like Filthy Rich Cleaners: The Cleaning Business Podcast
View all
Grow My Cleaning Company's Podcast
232 Listeners
Clutterbug - Real-Life Hacks and Tips to Declutter, Organize and Clean your Home Fast
2,072 Listeners
The Martell Method w/ Dan Martell
576 Listeners
The Rachel Hollis Podcast
16,661 Listeners
On Purpose with Jay Shetty
27,796 Listeners
Wannabe Clutter Free | Declutter, Simplify, Find Freedom
389 Listeners
Profit Cleaners: Grow Your Cleaning Company and Redefine Profit
59 Listeners
The Mel Robbins Podcast
20,347 Listeners
Financial Coaching for Women: How To Budget, Manage Money, Pay Off Debt, Save Money, Paycheck Plans
238 Listeners
Confessions of a Cleaning Business Owner
7 Listeners
Cleaning Business Life
24 Listeners
The Profitable Cleaner
25 Listeners
Million Dollar Home Cleaning
57 Listeners
The Oprah Podcast
1,522 Listeners
B.O.S.S. Moves Podcast
112 Listeners