What happens when a “small-but-mighty” residential company is asked to quote a 170,000 sq ft, five-day-per-week church campus… and the client found you through Google reviews? In this episode, Stephanie welcomes back Amanda Stovall of Stovall’s Cleaning Service to unpack the exact mindset shifts, pricing choices, and operational guardrails she used to turn panic into a credible proposal and a realistic start plan. From flat-rate vs hourly to weekly invoicing, client “training,” and building a part-time bench, this is a play-by-play of stepping into commercial without losing your sanity.
What You’ll Learn:
How Google reviews and a living GBP profile drive enterprise-size inquiriesWhy you should not price big commercial by square foot, and how to scope insteadFlat rate vs hourly for janitorial work, and how to handle weekly invoices and time-clock requestsRed flags to catch early: when the client is managing your staff, deduction habits, and turnover signalsNegotiating start timelines and “training the client” to your operating modelBuilding a staffing plan with part-timers first, plus “always be hiring” for large accountsSimple finance moves to reduce anxiety: emergency fund habits and paying yourself consistentlyTools and systems that sell your professionalism: CRMs, job notes, and clean internal commsMindset frameworks to beat imposter syndrome: run your own race and the “cookie jar” wins you can pull fromZenMaid Scheduling Software (with GPS check-ins): https://get.zenmaid.com/ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind Try ZenMaid free for 14 days: https://get.zenmaid.com
Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-services/
Read the full transcript: https://www.zenmaid.com/magazine/bidding-170000-sq-ft-and-beating-imposter-syndrome-with-amanda-stovall/