In this episode, I interview Tim Mobley about remote teams and fractional work.

1. Great brands know what they are trying to achieve and how they are going to get there
2. Outsourcing is a great way to remain focused on your core competencies
3. Clear, focused deliverables leads to great results with outsourcing
4. Performance management must be objective to be impactful

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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