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In this episode, we sit down with Jennifer Roderick, an executive customer success leader. Jennifer takes us on a journey through her unique career path, from starting out as a teacher to becoming the executive director of a nonprofit for suicide prevention. She shares how her experiences in crisis management and social work have shaped her leadership style, emphasizing open communication and prioritizing the personal and professional growth of her team members.

Join us as Jennifer provides valuable insights and inspiration for anyone looking to thrive in the customer success field. Tune in and get ready to be motivated and empowered.

In this episode, you'll learn about: 

• Jennifer's unique career background in social work and crisis management 
• Leadership Strategies for Developing People
• Designing individual career and coaching plans 

Here are the key takeaways from our conversation:

1️⃣ Embrace your diverse background: Don't underestimate the value of your unique experiences. Jennifer's background in social work and crisis management has provided her with invaluable negotiation and problem-solving skills that helped her in customer success career.

2️⃣ Prioritize open communication: As a leader, it's important to foster an environment of open communication. Your team members should feel heard and supported, both professionally and personally. Encourage their personal growth and ensure that their career aspirations are nurtured.

3️⃣ Continual growth and fulfilment: While it's great to have talented team members, it's equally important to support their ongoing growth and development. Help them explore new opportunities, challenge them to think outside their comfort zones, and ensure they feel fulfilled in their roles.

Episode chapters:

• [00:03:10] Unexpected career path: teacher, counselling, suicide prevention leader to Customer Success
• [00:04:00] Nonprofit and social work shaped Jeniffer's leadership skills
• [00:10:38] Individualized coaching plan crucial for team success
• [00:20:21] Importance of customer management and preparation for conversations
• [00:21:46] Importance of value touch points with customers 

Follow Jennifer Roderick

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
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Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm