To effect real and wide-reaching change, government organizations need to get behind the big-ticket outcome of adopting artificial intelligence (AI): efficiency.

In this episode, EY Technology Consulting Partner Dr Naveen Thomas PhD and Alex Bennett, EY EMEIA Microsoft and AI Leader, tell host Tim Smith how people are currently using AI at work. They also discuss the role of muscle memory and the need for government organizations to build confidence and boost engagement through "disciplined freedom," hyperpersonalized communication and role modeling.

This is the second of three episodes in which Naveen and colleagues explore fast-changing AI technologies and how they could impact people in business and society. It’s part of the AI in Government mini-series, where government and public sector innovators dive into the transformative potential of AI in the public sector. Listen in to discover the possibilities AI offers for a better, more connected society. 19 mins