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Amazing Customer Experience Programs that Work & Women in HVACR that are Driving Change, with Lauren Roberts, CEO cfm Distributors
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In this episode we look at a very interesting HVACR company that is changing the industry perspective in many ways. cfm Distributors is a dynamic company based in Kansas City, MO. Today we talk with CEO Lauren Roberts about how this employee owned company has created such a wonderful customer centric environment and how it has impacted the continued success of the company. "Their mission is helping customers be successful"
Also Lauren has broken barriers in what has been a predominantly male segment of industry. She encourages the best person for the job and ensuring that the company is diverse in its acquisition of candidates for positions.
Lauren describes 4 key attributes to customer centric success as well as new ways to build important diversity with in an organization to get the best results.
about Lauren Roberts on linked in: https://www.linkedin.com/in/lauren-roberts-38748ab/
Links:
https://www.womeninhvacr.org/
https://www.cfmdistributors.com/
About Us: http://www.supplychainsecretsauce.com
• Subscription Based Supply Chain Consulting
• We are Supply Chain Rapid-Scale Experts! We repair, strengthen and bulletproof supply chains for companies growing at an exponential pace 2x+
• Small to midsize companies: $1M to $1B in sales, we augment your Supply Chain needs.
Supply Chains... ”The Secret Sauce" to business Podcast
The goal of the show is to help new leaders of supply chains by sharing practical experience from seasoned leaders in supply chain. From Startups to leadership skills, to practical solutions to everyday problems... we focus on real issues & interesting stories.
Wade Wickus is a professional speaker and is available to speak with your team, your company or event.
PLEASE SUBSCRIBE. Share this with people who may have interest in supply chain and if you are interested in being on the show, please reach out to me at: [email protected]
WEBSITE: https://www.supplychainsecretsauce.com/pages/podcast
Donations: If you like this show and you feel grateful, please consider making a contribution by clicking on * SUPPORT THE SHOW * below. website: https://www.supplychainsecretsauce.com/pages/podcast
Support the show
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By Wade Wickus
4.4
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Send us a text
In this episode we look at a very interesting HVACR company that is changing the industry perspective in many ways. cfm Distributors is a dynamic company based in Kansas City, MO. Today we talk with CEO Lauren Roberts about how this employee owned company has created such a wonderful customer centric environment and how it has impacted the continued success of the company. "Their mission is helping customers be successful"
Also Lauren has broken barriers in what has been a predominantly male segment of industry. She encourages the best person for the job and ensuring that the company is diverse in its acquisition of candidates for positions.
Lauren describes 4 key attributes to customer centric success as well as new ways to build important diversity with in an organization to get the best results.
about Lauren Roberts on linked in: https://www.linkedin.com/in/lauren-roberts-38748ab/
Links:
https://www.womeninhvacr.org/
https://www.cfmdistributors.com/
About Us: http://www.supplychainsecretsauce.com
• Subscription Based Supply Chain Consulting
• We are Supply Chain Rapid-Scale Experts! We repair, strengthen and bulletproof supply chains for companies growing at an exponential pace 2x+
• Small to midsize companies: $1M to $1B in sales, we augment your Supply Chain needs.
Supply Chains... ”The Secret Sauce" to business Podcast
The goal of the show is to help new leaders of supply chains by sharing practical experience from seasoned leaders in supply chain. From Startups to leadership skills, to practical solutions to everyday problems... we focus on real issues & interesting stories.
Wade Wickus is a professional speaker and is available to speak with your team, your company or event.
PLEASE SUBSCRIBE. Share this with people who may have interest in supply chain and if you are interested in being on the show, please reach out to me at: [email protected]
WEBSITE: https://www.supplychainsecretsauce.com/pages/podcast
Donations: If you like this show and you feel grateful, please consider making a contribution by clicking on * SUPPORT THE SHOW * below. website: https://www.supplychainsecretsauce.com/pages/podcast
Support the show