As Director General of the Foreign Service and ambassador to three countries in three different bureaus (Philippines, Bangladesh, and Zimbabwe), and having served in DC leadership positions on the 7th floor and White House, Amb. Thomas saw U.S. diplomacy from multiple perspectives. He reflects on crisis management, leadership, and career progression. He talks about the blatant discrimination he encountered early in Peru and later in Zimbabwe, his adventures in rural Nigeria, and his time working for Sec. Rice and moments with Pres. Bush after 9/11 – all the while he conveys a sense of humor, dedication and determination. His thoughts on diversity and internal management are unvarnished, and his love for the Foreign Service is on full display.