Are KPIs and KRIs just compliance checkboxes, or can they truly prove the value of Identity and Access Management (IAM)? In this episode, Matthias Reinwarth and senior advisor Shikha Porwal explore how Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) can transform IAM from a technical function into a business enabler. They unpack the differences, the overlap, and how to make metrics relevant to both security and strategy. Expect real-world examples—from onboarding to MFA adoption—that show how measurement drives maturity and risk reduction.

Key Topics Covered:

✅ KPIs vs KRIs in IAM: what they are and how they differ
✅ Aligning IAM metrics with business goals and governance
✅ Onboarding & offboarding metrics for efficiency and risk reduction
✅ MFA adoption and help desk tickets as signals of IAM maturity
✅ Developer enablement and API adoption as success factors
✅ Mapping IAM indicators to risk frameworks and security posture
✅ Adapting KPIs/KRIs for non-human identities (NHI)

💡 If you’re working in IAM, identity governance, MFA strategy, or security architecture, this discussion will help you build meaningful metrics that prove value and strengthen your identity program.