The "Are You Being Served?" Business Podcast Series

Are you being served? Episode 1 Trailer


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Claire Hartnell is our first guest. Claire spent 25 years as a management consultant working for clients including Coca Cola, eBay, Diageo and LloydsBank. She helped build two in-house start-ups including one where her team delivered £150m net premium income. She has worked across Business functions including Operations, Risk Management, Bid management and of course, Strategy. Over the past decade, Claire has become an expert in organisational and cultural design. She takes a biological systems perspective to help clients build resilient, high performance cultures. She explores this systems thinking approach to business in her Substack: The Organisational Anthropologist (https://clairejhartnell.substack.com/). Claire has recently joined the Steering Committee of social enterprise, the Connection Engine, where she is helping to shape organisational structure.

About People Diligence

www.peoplediligence.co.uk

People Diligence is an Organisational Design consultancy that offers clients a variety of resources including training, consultancy and people analytics. People Diligence's purpose is to help organisations get more from their people - not by working them harder but by working smarter. Drawing from a deep understanding of the principles of agile, continuous improvement and complex adaptive systems, Claire offers a fresh approach to organisational design. PeopleDiligence has been providing its manager training resources to the NHS Clinical Entrepreneur incubator since 2022 with a user rating of 9.2/10.

Mentioned in this episode:

Smart Resource Solutions

clients' needs encompass people. Tools. We also offer consultancy and skills development.

People. We find the best people for permanent, contract or fixed-term contracts.
We also provide the latest tools, software technology, AI and emergency technologies, and project management packages that enable teams to plan without heavy set-up costs. We provide a project management package that has all the sophistication but not the complexity of market leaders at a fraction of the cost.
Consultancy. Our consultancy is IR 35 compliant and aimed at short-term expertise-led initiatives. We can help you with business cases, employee and client surveys, and skills development. We will develop your in-house talent in change management, project management, cultural change and organisational design. Trained resources are the most efficient and cost-effective way to solve your business problems.

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The "Are You Being Served?" Business Podcast SeriesBy Smart Resource Solutions