In today’s special takeover episode, Richard and Tiago from the Shockwave team dissect one of the most misunderstood frameworks in operations: what to automate, what to delegate, and what to kill. This is more than productivity talk — it’s a precision lens on reclaiming founder time and removing bottlenecks.

From live examples of client workflows to a decision checklist every ops leader should keep handy, they reveal how automation can silently rob insight, how delegation can scale teams, and when “just stop doing it” is the smartest move. You’ll walk away with a tactical playbook to audit your systems and free up your brainpower for what actually moves the business.

We cover:

• The exact criteria to decide what tasks to automate
• Why some automation kills visibility and hurts decision-making
• When to delegate (and how to avoid founder bottlenecks)
• Why “kill” might be the most overlooked ops strategy
• A step-by-step method to audit your task list

Timestamps:

• (0:00) Welcome from Emma + Meet Richard and Tiago
• (1:40) When automation removes important visibility
• (4:05) The 3-question test for automation decisions
• (6:12) Tasks that should never be automated
• (7:40) Delegation: how to think about production-level relief
• (9:15) Founder context-switching and what to kill first
• (11:00) Final criteria for killing vs delegating

Download the free Automation vs Delegation Decision Framework inside the Visionary Vault — only at: https://specialopspodcast.com/visionary-vault

Explore Free Resources inside the Visionary Vault:

https://specialopspodcast.com/visionary-vault

Get in Touch with Emma Rainville:

YouTube: https://www.youtube.com/@specialopspodcast

Instagram: https://www.instagram.com/emma_rainville512/

LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru

Get in Touch with Richard:

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/richard-parkin-55621ba9/

Get in Touch with Tiago:

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/tiago-sanguinetti/