There’s so much more to loan management than just determining whether the borrower is up to date with their payments or not. In specific situations, it often gets tough to know where the line is between letting your servicer handle borrower reach-out and when you should do it yourself. This is especially important when you’re doing workouts you’re your borrower. Following a thread on BiggerPockets, Chris Seveney and Jamie Bateman give their take on the issue in relation to their experience. At the end of the day, your servicer will never care about your loan in the same way that you do. On the other hand, you certainly don’t want to come across as harassing your borrower for collection purposes. Listen in and take a look at the situations where you might just want to take the bull by the horns yourself.

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