Dan Balcauski talks with Eric Boduch, co-founder of Pendo and CEO of 24 and Up, about his experiences scaling SaaS businesses. Eric shares insights from Pendo's rapid growth phases, including the importance of culture, product-led growth, and brand building. They discuss the transition from startup to scale-up, the role of data-driven decisions, and how AI is transforming strategic approaches in SaaS companies. Eric also delves into the venture studio model used at 24 and Up and its advantages compared to traditional fundraising methods.

01:05 Meet Eric Boduch: Serial Entrepreneur and SaaS Expert
01:49 Scaling Pendo: Key Inflection Points and Challenges
04:12 The Importance of Culture in Rapid Scaling
06:42 Defining Product-Led Growth (PLG)
12:05 The Power of Brand in SaaS Success
18:53 Venture Studio Model: A New Approach to Startups
24:01 Leveraging AI for Performance Management
24:54 Launching New AI Products
25:32 Revenue Optimization Strategies
27:42 Adapting to Macroeconomic Changes
32:57 The Role of Product Managers in AI
36:56 Challenges in Scaling Startups
39:27 Closing Thoughts and Future Plans

Guest Links

24andUp

Eric on LinkedIn