Residents at Eastchester Gardens in the Bronx grapple with inconsistent heating since Wavecrest Management took over, leaving families like Alex Diazs, who recently had a kidney transplant, struggling with unreliable warmth. NYCHA and Wavecrest Management dispute the issue, with residents reporting cold apartments and management claiming only one complaint in the past two months. The situation underscores the challenges of building management changes, particularly regarding essential services like heat during cold weather.

The Daily News Now! — Every city. Every story. AI-powered.

Hosted on Acast. See acast.com/privacy for more information.