Discover today what the one way to scale your business is. Listen today as Rob discusses how any business can use this technique to scale their business while maintaining a brilliant reputation in their market. Learn how to listen to your customers’ feedback, learning of your products' inadvertent problems and how solving these problems can allow you to scale your business to become the best in your market.

 

KEY TAKEAWAYS

• Your company needs to be able to listen to your clients’ complaints and therefore will need to learn how to solve these problems. Many companies do not necessarily mean to annoy you, they mean to serve you. However, there may still be inadvertent problems with the service. If you ignore these problems you are not serving your clients in the best way possible.

 

• Figure out solutions to your customer’s problems and create a new version of your product or service which has overcome the inadvertent problem and then your customers will be grateful. Customers will be thankful and will continue to use your service in the future.

 

• Ask your customers questions and for their feedback. Care about them enough to want to be able to find out what their pains and problems are. You have to put your own ego and defensiveness away, and understand that your product or service will create inadvertent and accidental problems for the consumer.

 

• You then need to market that these problems have been solved and communicate that to your customers. You then continue to solve problems that your customers may have. Continuously do polls, surveys and speak to your clients about your product, taking responsibility for mistakes that may have occurred and learn to overcome them. If you continue to do that you will have a scaled and connected business that really meets your client’s needs.

 

BEST MOMENTS

“Listen to your clients, ask them questions and care about them.”

“It is not just fixing the problem it is about communicating that you fixed the problem.”

“Then you win and become the biggest player in your market.”

 

[Business, mindset, entrepreneur, disruptors]

VALUABLE RESOURCES

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ABOUT THE HOST

Rob Moore is an author of 9 business books, 5 UK bestsellers, holds 3 world records for public speaking, entrepreneur, property investor, and property educator. Author of the global bestseller “Life Leverage” Host of UK’s No.1 business podcast “Disruptors”

“If you don't risk anything, you risk everything”

CONTACT METHOD

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LinkedIn: https://uk.linkedin.com/in/robmoore1979

disruptive, disruptors, entreprenuer, business, social media, marketing, money, growth, scale, scale up, risk, property: http://www.robmoore.com