Hundreds of operators in a high-pressure call centre are to switch to a four-day week with no loss of pay, as an insurer becomes the biggest UK company yet to trial a reduction in working hours. Tamsin Gatewood explains
Hundreds of operators in a high-pressure call centre are to switch to a four-day week with no loss of pay, as an insurer becomes the biggest UK company yet to trial a reduction in working hours. Tamsin Gatewood explains