For years, the retail playbook was simple: Cut the price, drive the sale. But in the age of AI, the playbook is changing every day.

And while Black Friday and Cyber Monday (BFCM) are still the biggest shopping days of the year, the strategies driving them are shifting beneath retailers' feet as brands try to keep up with the rapidly evolving consumer habits fueled by technological advancements.

In this episode, we sit down with Jamie Domenici, CMO of Klaviyo, a marketing platform for e-commerce businesses, to dive into the evolving consumer psyche, explaining how customers are moving beyond just chasing discounts. She details the immediate, massive impact of agentic AI on consumer habits, forcing brands to be quicker, smarter and more adaptable than ever before. Domenici outlines how businesses must shift their focus from single-transaction sales to building deep, lasting customer relationships through personalization tactics and make an effort to gain a deep understanding of what truly drives purchase decisions in the new era of retail.

The key takeaways

1. AI is transforming the shopping experience, making it more personalized and efficient.
2. Consumers are spending earlier this holiday season, indicating a shift in shopping habits.
3. Based on consumer behavior, brands are moving away from deep discounts and focusing on building customer loyalty.
4. Brands must capture every interaction with customers to enhance their shopping experience.
5. The pandemic significantly accelerated the shift toward digital shopping and consumer engagement.
6. Creative marketing and brand identity remain crucial in a world increasingly driven by AI.
7. Consumers are spending more time on product views, demonstrating a focus on purchase consideration before the final transaction.
8. The future of retail will be shaped by how well brands adapt to AI and consumer expectations.

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Music - Take you Out by Lucid Tides, courtesy of Triple Scoop. 

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