This episode: First impressions are important! That's why New Member Onboarding is key to a good experience for recent members -- and it's what keeps them coming back. We talk with Member Experience Expert Scott Oser about ways to keep New Member Onboarding interesting, fun, and useful. From building relationships to getting to know the newbies (i.e., gather unique data!), Scott shares tips and advice on showing your newest members all the great things about the association. What makes onboarding work? Share a comment!